Last updated: 11 June 2026
This Privacy Policy explains how Rekio ("we", "us") handles information in the Rekio / Akses POS mobile application and platform (the "Service") — a point-of-sale tool used by restaurant staff to take orders, manage a customer queue, record payments, and print receipts.
Rekio is provided to food & beverage businesses ("Merchants"). When a Merchant uses Rekio to serve their customers, the Merchant is the controller of their customers' information and we act as a data processor on the Merchant's behalf, processing information only to provide the Service.
Staff / account — name, role, email, and a login PIN or password (PINs and passwords are stored only in hashed form).
Customer — where the Merchant chooses to collect it, a customer's name and phone number, used to assign a queue number, notify them, and run loyalty.
Orders & transactions — items, queue numbers, totals, taxes, discounts and the payment method used. We record which method was used; we do not store card numbers or banking details.
Device — basic information needed to run the app, connect to printers, and keep you signed in. We do not use advertising or tracking SDKs, and we do not sell personal information.
Camera — only to scan the one-time setup QR that connects the device to a Merchant. We do not take or store photos.
Bluetooth — to connect to a portable thermal receipt printer.
Local network — to send receipts to a WiFi/LAN thermal printer.
To operate the queue, take orders, record payments and print receipts; to run the Merchant's loyalty program where enabled; to authenticate staff and keep the device securely signed in; and to support, secure and improve the Service.
Information entered in the app is sent to and stored on the Merchant's Rekio account on our infrastructure, accessible to that Merchant's authorised owners and staff. We share information only with that Merchant, with service providers that host and operate the platform under confidentiality obligations, and where required by law.
Order, queue and loyalty records are retained by the Merchant for their business and legal needs. We retain information for as long as the Merchant's account is active or as required by law, after which it is deleted or anonymised.
You can delete your staff account directly in the app (menu → Delete account). Your personal profile is removed or anonymised, while completed sales records are kept in anonymised form for accounting and tax obligations. Under Malaysia's PDPA and similar laws, you may request access to or correction of your personal data. Customers should contact the Merchant they ordered from (the controller); staff and app requests can reach us below.
We use industry-standard measures — encrypted connections (HTTPS), hashed credentials, and secure on-device token storage. No method is completely secure, but we work to protect your information.
Rekio is a business tool for restaurant staff. It is not directed to children, and we do not knowingly collect personal information from children.
We may update this policy from time to time. The "Last updated" date reflects the latest version, and continued use of the Service after changes constitutes acceptance.
Rekio · [email protected]
