Last updated: 11 June 2026
These Terms & Conditions ("Terms") govern your access to and use of the Rekio / Akses POS software, applications and related services (the "Service"), provided by Rekio ("we", "us"). By creating an account or using the Service, you (the "Merchant") agree to these Terms.
Rekio provides point-of-sale, customer queue, kitchen display, loyalty and receipt-printing software for food & beverage businesses, delivered as a subscription. We may update, improve or change features over time.
You are responsible for your account, the staff accounts you create, and all activity under them. Keep login credentials and PINs confidential. You must provide accurate information and ensure your staff comply with these Terms.
We may offer a free trial (currently 14 days). At the end of the trial, continued use requires an active paid subscription. We may change or withdraw trial terms at any time.
The Service is billed per branch, monthly or annually, at the rates shown on our Pricing page. Fees are charged in advance and are non-refundable except where required by law. Adding a branch increases your fees, prorated to your billing cycle. Prices may change with reasonable notice; changes apply from your next billing period.
Where you purchase hardware (such as iPads, a printer or a Smart TV) from us, it is sold as a one-time purchase and may carry its manufacturer's warranty. Hardware bundles are quoted separately. You are responsible for hardware you supply yourself and its compatibility.
You agree not to misuse the Service, including attempting to breach security, reverse-engineer or resell the Service, use it unlawfully, or interfere with its operation or other users. We may suspend access for violations.
You retain ownership of the data you and your customers enter. You are the controller of your customers' personal data; we process it on your behalf to provide the Service, as described in our Privacy Policy. You are responsible for collecting customer information lawfully (including under Malaysia's PDPA) and for the accuracy of your data.
The Service, software, and all related intellectual property remain owned by us. We grant you a non-exclusive, non-transferable right to use the Service for your business while your subscription is active. The Rekio name and logo are our trademarks.
We work to keep the Service available and reliable, including offline operation on your devices, but we do not guarantee uninterrupted access. The Service may be unavailable during maintenance or due to events beyond our control.
To the maximum extent permitted by law, the Service is provided "as is". We are not liable for indirect, incidental or consequential losses, or for loss of profit, revenue or data. Our total liability for any claim is limited to the fees you paid for the Service in the three months before the claim.
You may cancel your subscription at any time; access continues until the end of your paid period. We may suspend or terminate accounts that breach these Terms or fail to pay. On termination, you may request an export of your data within a reasonable period, after which it may be deleted.
These Terms are governed by the laws of Malaysia, and you submit to the non-exclusive jurisdiction of the Malaysian courts.
We may update these Terms from time to time. The "Last updated" date reflects the latest version. Continued use of the Service after changes constitutes acceptance.
Rekio · [email protected]
